Hello all. lets get right to the points..!
Dear Subway @ Bridgeview,
Ive been a faithful employee for a little over a year and a half now, and ive got some real problems and complaints with how things have went downhill since i started here.
#1- You, the owners, dont know how to run a subway, PERIOD!
everything from not fixing the problems that the subway franchise inspector marks you up for, to problems the employees themselves tell you about, your too worried about your numbers, and your money, and your technology to see that if you dont fix alot of said problems, your gonna loose your business. let me list a few of these said problems you've been asked to fix: cracked tile in the floor, the recycled and dirty mopheads, the leaky dish sprayer and pipes, your soda machine needs replaced, ice machine got replaced but its out of compliance, oven needs updated/replaced, mop bucket needs fixed, and theres plenty more. me, and the other employees have brought these problems up, just like the inspector has brought these same problems up, and they dont get fixed.
futher more, running most everything from computers and cell phones doesnt work. if your not willing to be here, or atleast have your ppl handle some problems from within, then why the hell do you have the damned business in the first place. i understand, you, the owners, have other endevours to keep track of as well, BUT, if you cant run your stores, they will keep going downhil, and you wont have stores to make money off of. also, keep treating your employees like shit, and trust me, your faithful and loyal customers will find another place to take their business. its them, who expect to see some of the same faces, and to be treated with respect and a familiar face. dont alienate them, or your employees.
#2- Playing Favorites....
Theres also a guy here at this store i work at, whos from india (i think...hes from the same area of the world as the owners...) whos getting 45-50 hours a week. granted, its @ a base pay, and he doesnt get overtime, but its still near 20-30 hours more than Im getting a week, and way more than most of the rest of the staff is getting a week. what makes this dude so special? he barely speaks english, offends the customers when they cant understand him, barely does much of anything, isnt fast on the line, and tends to come off like a child molester when its just him and another person here on staff. he doesnt want to do much of any prep, and is more worried about wiping crums off the line, or doing dishes slowly, to look busy. i personally can run circles around him, and he has no business getting 10 hour days all week. most of the time hes here, theres nothing to do except cleaning tasks, and once ya get those caught up, nothing to do but stand around. if your gonna pay this guy to pretty much stand around and do nothing for a good chunk of his shift, then its time i start to look elsewhere for my income. me, and plenty of the other employees are doing a kick ass job working our asses off to make this store somewhat work, and make money, and we dont have time to deal with the owners playing favorites because one of their workers is from their homeland. if thats how it should work, i wanna find a mcdonalds run by a white person, that way, i know ill make 50 hours a week, because im from the same country. hmpf!
#3 - hiring from within....
since our manager stepped down due to all the stress the owners caused her, I have been the person everyone has been comming to for answers. the asst. manager, again, has been having personal life problems, and has had his hours cut, because he has been using the work phone for his own personal use, and its affecting his work life as well. its put me in a precarious situation because i have become the last line of defense for this place. i make sure all the jobs are done, that the store is as clean as can be, and that this place runs smooth, especially at night. But, instead of giving me an raise and a job title, the owners decided to bring in a new manager to run the place. new managers doesnt know the store like i do, doesnt know the customers, and its running things the way she sees fit. i dont fault her, dont get me wrong, but it was the wrong thing to do. atleast, if your gonna bring a new manager in, promote me to assistant manager, so i can help guide her in the ways of this store, and she can help guide someone to become an eventual manager themselves.
this place is gonna go to hell, and due to all thats happened, im not lifting a finger anymore to save it. its time this hobbity bird starts looking for a new nest to call his own. i hope you, the owners, enjoy how things are looking. eventually, your going to have to own up, and fix everything, and its gonna cost you more in the end.
so, to subway, i say....
FUCK YOU!
love, always!
-Hobbit
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